About PS360 Consulting
We're a team of experienced customer experience and success professionals dedicated to helping businesses build exceptional customer relationships.
Our story
Founded in 2020, PS360 Consulting emerged from a simple observation: while companies invest heavily in acquiring customers, most of the growth they lose leaks out after the sale — in stalled onboarding, overwhelmed support queues, and renewals nobody owned until it was too late.
Our background is operational, not theoretical. Before consulting, we ran the functions we now advise on — customer experience, customer success, and support operations — inside tech and non-tech businesses, from early-stage teams to established companies. That's why every engagement pairs strategy with hands-on implementation: we've lived the difference between a recommendation deck and a process that actually holds up on a bad week.
We work with growing businesses in fintech, e-commerce, SaaS, and other service-led industries. We're based in India and serve clients globally, running engagements remotely across time zones.
Our values
Principles that shape every engagement
Results-oriented
Every recommendation is tied to measurable business outcomes and ROI — retention, expansion, and lifetime value, not vanity metrics.
Customer-centric
We put customers at the center of everything we design and implement, because experience is what they remember after the invoice is paid.
Practical approach
Our solutions are designed for real-world implementation and sustainable adoption — built to survive contact with your actual team and tooling.
Continuous improvement
Customer expectations don't stand still, and neither should your experience. We build measurement and iteration into everything we deliver.
Ready to transform your customer experience?
Book a free consultation with PS360 Consulting— we'll give you an honest read on where your post-sales experience is losing customers, and where to focus first.