About PS360 Consulting
We're a team of experienced customer experience and success professionals dedicated to helping businesses build exceptional customer relationships.
Our story
Founded in 2020, PS360 Consulting emerged from a simple observation: while companies invest heavily in acquiring customers, many struggle to create experiences that keep them engaged and coming back. Our founders, seasoned CX and customer success professionals, recognized the need for practical, results-oriented consulting that bridges strategy with execution.
Today, we've helped over 50 companies across fintech, e-commerce, SaaS, and other industries transform their customer experience and achieve measurable business results. Our approach combines deep expertise with hands-on implementation, ensuring that our strategies translate into real-world success.
We're based in India and serve clients globally, running engagements remotely across time zones.
Our values
Principles that shape every engagement
Results-oriented
Every recommendation is tied to measurable business outcomes and ROI — retention, expansion, and lifetime value, not vanity metrics.
Customer-centric
We put customers at the center of everything we design and implement, because experience is what they remember after the invoice is paid.
Practical approach
Our solutions are designed for real-world implementation and sustainable adoption — built to survive contact with your actual team and tooling.
Continuous improvement
Customer expectations don't stand still, and neither should your experience. We build measurement and iteration into everything we deliver.
Ready to transform your customer experience?
Join 50+ companies who have transformed their customer experience with PS360 Consulting. Book a consultation today to get started.