Customer Experience & Success Consulting
Transform customer experience into competitive advantage.
PS360 Consulting helps growing businesses build exceptional post-sales experiences that drive retention, growth, and profitability — across onboarding, customer success, support operations, and renewals.
- Post-sales is all we do — onboarding through renewal
- Run by operators, hands-on through implementation
- Start with a free 3-minute diagnostic
- 2020
- Founded
- 6
- Post-sales practice areas
- Global
- Clients served, from India
- 24 hrs
- Response time on every inquiry
Free 3-minute assessment
How healthy is your post-sales experience?
15 questions, instant score across the five pillars that decide whether customers renew.
Our expertise
Consulting for every stage of the post-sales journey.
CX Strategy & Journey Mapping
Map every touchpoint from first purchase to renewal, and build a CX strategy that turns experience into a competitive advantage.
Learn moreCustomer Success Management
Stand up or level up a customer success function that drives adoption, renewals, and expansion — not just check-in calls.
Learn moreSupport Desk Operations
Faster resolutions, lower cost per ticket, and support quality your customers actually notice.
Learn moreCustomer Onboarding Design
Get new customers to first value fast — before doubt, distraction, or a competitor gets there first.
Learn moreRetention & Churn Reduction
Find out why customers really leave, then build the save motions and renewal engine to keep them.
Learn moreCX Analytics & Voice of Customer
Turn CSAT, NPS, and support data into a voice-of-customer program that actually changes decisions.
Learn moreHow we work
A proven methodology for customer experience transformation.
Discovery & Assessment
Comprehensive analysis of your current customer experience and identification of improvement opportunities, grounded in your support, success, and usage data.
Strategy Development
A custom strategy aligned with your business goals and customer needs, with a clear roadmap and priorities ranked by revenue impact.
Implementation
Hands-on execution with your team — playbooks, tooling, and training — ensuring proper adoption, not just a strategy deck.
Optimization
Continuous monitoring and refinement through your first measurement cycles to maximize results and keep improvements compounding.
Sound familiar?
The problems leaders bring to us
“Our CSMs are busy all day — kickoffs, check-ins, QBRs — and accounts still churn without warning. We only find out an account was in trouble when the cancellation email arrives.”
“Every quarter we add support headcount, and every quarter response times get worse. Everything critical lives in two people's heads, and one of them just resigned.”
“Customers love us at the demo and go quiet after the first delivery. We spend a fortune acquiring them and have no idea why the second order never comes.”
Paraphrased and anonymized from first conversations with prospective clients.
Recognize your team? Take the 3-minute diagnosticFAQ
Common questions
- What kind of companies does PS360 Consulting work with?
- We work with growing businesses across fintech, e-commerce, SaaS, and other service-led industries — typically companies that have found product-market fit and now need their post-sales experience (onboarding, success, support, renewals) to keep pace with growth.
- Do you only advise, or do you help implement?
- Both. Every engagement pairs strategy with hands-on execution: we work alongside your customer success and support teams through implementation, and stay engaged through the first measurement cycles so improvements actually stick.
- How long does a typical engagement last?
- Most engagements start with a 2–4 week discovery and assessment, followed by an 8–12 week implementation phase. Many clients continue with an ongoing optimization retainer, but there is never an obligation to extend beyond the initial scope.
- We're not sure whether our problem is support, success, or onboarding. Can you still help?
- That's the most common starting point. Our discovery phase looks at the whole post-sales journey end to end, so we can pinpoint whether churn or dissatisfaction is driven by onboarding gaps, support friction, missing success coverage — or a mix — before recommending anything.
- Do you work with clients outside India?
- Yes. We're based in India and work with clients globally, running engagements remotely with working sessions scheduled across time zones.
- What does the first step look like?
- A free consultation call. We'll discuss your current customer experience challenges, share an honest view on whether we can help, and if it makes sense, scope a fixed-fee discovery phase — so you can evaluate working with us at minimal risk.
Ready to transform your customer experience?
Book a free consultation with PS360 Consulting— we'll give you an honest read on where your post-sales experience is losing customers, and where to focus first.